Product support & resources

Request the document for your exact model

For a manual, DMX chart, console profile or processing information, send the model and any variant or firmware details. A photograph of the product label helps identify the equipment.

Ask for the version that matches the supplied product. Confirm compatibility before using a profile or preset from another fixture or cabinet.

Include with your request

• Exact model, variant and product-label photograph.
• Hardware or firmware version where available.
• The document, language or function you need.
• Console, node, amplifier or processor model if relevant.
• Order reference or previous conversation where available.

Make a technical question easier to answer

Describe what you expected, what happened and when the symptom appears. Include the complete power and signal arrangement, the selected mode and any changes made before the issue began.

Keep original error messages and useful photographs or clips. Follow the product instructions and use qualified assistance where electrical, mechanical or suspended-equipment safety is involved.

Useful information for service

• Model, serial number or identifying label.
• A concise symptom description and any error code.
• Operating environment and connection diagram.
• Firmware, channel mode and controller settings.
• A short original clip that shows the symptom clearly.

Support scope, replacement parts and commercial terms are confirmed for the specific equipment and order.