Perguntas comuns sobre produtos e suporte

Send the exact model or application, quantities, destination and required accessories. For lighting, include working distances, the console and environmental conditions. For audio, include an audience-area plan, programme and the equipment you intend to retain.

Compare the intended task, useful coverage, photometric conditions and optical functions first. Keep beam angle, distance, colour and zoom setting attached to output figures. Also check power consumption, control, weight and the exact supplied variant.

Contact YL with the exact model, product-label photograph and hardware or firmware information if available. Identify the document you need and the console you use so the relevant manual, mode chart or profile can be discussed.

Check the profile against the exact fixture, channel mode and firmware. A similar name does not establish matching functions. Test movement, dimming, colour and special functions through the intended console and signal path.

Confirm the exact model’s rating, operating conditions, mounting orientation and connection requirements. An ingress rating does not by itself establish immersion, corrosion resistance or suitability for every permanent installation.

Use the intended cameras, frame rates, shutter settings and dimming levels. Record the exact fixture mode and firmware. Inspect both static looks and cue transitions rather than treating one promotional clip as a universal camera test.

There is no universal count. Provide audience geometry, mounting positions, programme and operating requirements so a qualified designer can assess the specific equipment and arrangement. Include processing, amplification and commissioning in the proposal.

Do not assume compatibility. Confirm the supported cabinets, placement and processing, then evaluate the installed arrangement. Orientation alone does not establish directional performance.

Send the target market, exact model, planned quantity and requested artwork or configuration changes. Feasibility, sample requirements and the available customisation scope need to be confirmed for the particular product and order.

YL Light provides a two-year warranty. Contact YL Light for the warranty coverage and service arrangements for your exact order. Lead time, shipping and configuration are confirmed in your quotation; include the model, quantity and destination.

Provide the model, serial or label photograph, order reference if available, firmware, setup and a clear description of the symptom. Include error messages and a short original clip where useful. If equipment may be unsafe, stop using it and follow the product instructions before seeking qualified assistance.

Match the delivered models, quantities and accessories to the accepted supply. Record visible transit issues and any discrepancies using the agreed inspection procedure. Retain relevant packaging information and contact YL with the order details.